Shipping policy
Last Updated: August 2026
At Vejano, operated by Nourish With Elise, LLC., we want your order to arrive safely and within the estimated delivery timeframe. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, tracking, and delivery issues.
1. Where We Ship
Vejano currently ships within the United States only. We do not currently offer international shipping.
2. Order Processing
Orders are processed Monday through Friday. Orders placed before 5:00 PM Eastern Time are generally processed the same business day. Orders placed after the daily cutoff are generally processed on the next business day.
Please allow 1- 4 business days for order processing and preparation before shipment.
· Review order details
· Confirm payment
· Confirm product availability
· Prepare and package the order
· Arrange shipment with an appropriate carrier
Once an order has been shipped, we will send a shipping confirmation email containing tracking information when available.
3. Delivery Time
After shipment, standard delivery generally takes 4-10 business days, depending on the destination and shipping carrier.
Most customers receive orders within approximately 5-14 business days from the date of purchase.
Delivery estimates are estimates and are not guaranteed. Delays may occur because of carrier delays, severe weather, holidays, or other circumstances outside our reasonable control.
4. Shipping Costs
Vejano provides free standard shipping on eligible orders within the United States. There is no minimum purchase requirement for free standard shipping. Any applicable shipping options or charges will be clearly displayed during checkout before the order is completed.
5. Shipping Carriers
Orders may be shipped through trusted carriers such as:
· USPS
· UPS
· FedEx
The carrier used may depend on the shipping address, package size, product, and other fulfillment considerations.
6. Order Tracking
Once your order has shipped, we will send a shipping confirmation email containing tracking information when available. You can also use our Track Your Order page to check your shipment status.
7. Delayed, Damaged, or Lost Packages
If your package appears to be delayed, damaged, or lost, please contact contact@vejano.com. We will review the situation and work with the appropriate shipping carrier when necessary.
For damaged or incorrect items, please contact us as soon as possible after delivery.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information. If you notice an error after placing an order, contact us as soon as possible. Changes may not be possible after an order has been processed or shipped.
9. Multiple Package Shipments
Some orders may be shipped in multiple packages. Packages may have different tracking numbers and may arrive on different dates.
10. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate your request, but changes or cancellations may not be possible once an order has entered processing or has been shipped.
11. Shipping and Returns
For an approved return involving a damaged, defective, or incorrect item caused by an error on our part, Vejano will provide appropriate return-shipping instructions. For eligible change-of-mind returns, the customer is responsible for applicable return shipping costs. Please review our Return Policy and Refund Policy for complete conditions.
12. Customer Support
Vejano
Nourish With Elise, LLC.
Address: 5540 Centerview Dr. Ste 204
Raleigh, NC 27606
United States
Email: contact@vejano.com
Phone: +1 (386) 291-0966
Customer Service Hours: Monday-Friday: 9:00 AM-5:00 PM (ET)
We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends or public holidays are answered on the next business day.