Refund policy
Last Updated: August 2026
At Vejano, operated by Nourish With Elise, LLC., we want customers to have a clear understanding of how refunds are handled.
1. Refund Eligibility
If your return is approved under our Return Policy, an applicable refund may be issued for the eligible returned product. Returns must generally be requested within 30 days of receiving the order and must meet the applicable return requirements.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible. If the claim is approved, Vejano will provide an appropriate resolution, which may include replacement, exchange, or refund.
3. Change-of-Mind Returns
For approved change-of-mind returns, the customer is responsible for applicable return shipping costs. The returned item must meet the Return Policy requirements.
4. No Restocking Fees
Vejano does not charge restocking fees on eligible returns.
5. How to Request a Refund
To request a refund related to a return, contact contact@vejano.com and provide your order number, customer name, product name, reason for the return, and photos or supporting information when relevant. Our support team will provide return instructions if the return is approved.
6. Return Inspection
After the returned item is received, Vejano will inspect the item to determine whether it meets the applicable return requirements. Once inspection is completed, we will notify you of the outcome.
7. Refund Processing Time
Approved refunds are generally processed within 7 business days after the returned item has been received and inspected. After we process the refund, your bank, credit card company, or payment provider may require additional time before the funds appear in your account.
8. Original Payment Method
Approved refunds are generally issued to the original payment method used to place the order.
9. Shipping Charges
For approved change-of-mind returns, original shipping charges, where applicable, are generally non-refundable. For approved returns involving damaged, defective, or incorrect products caused by our error, we will provide appropriate return-shipping instructions.
10. Exchanges
If you prefer an exchange rather than a refund, contact customer support. Exchange availability depends on product availability and the applicable return requirements.
11. Items Not Eligible for Return or Refund
Certain products may not be eligible for return or refund for hygiene, safety, product protection, or other legitimate reasons. Any applicable restriction will be clearly identified on the relevant product page before purchase.
12. Refunds for Canceled Orders
If an order is successfully canceled before processing or shipment and a refund is applicable, the refund will generally be issued to the original payment method. Cancellation requests are not guaranteed once an order has entered processing or has been shipped. Contact us as soon as possible if you need to cancel an order.
13. Payment Disputes
If you believe there is an incorrect charge or payment-related issue with your order, contact customer support first so we can review the matter and assist.
14. Need Assistance?
Vejano
Nourish With Elise, LLC.
Address: 5540 Centerview Dr. Ste 204
Raleigh, NC 27606
United States
Email: contact@vejano.com
Phone: +1 (386) 291-0966
Customer Service Hours: Monday-Friday: 9:00 AM-5:00 PM (ET)
We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends or public holidays are answered on the next business day.