FAQ
Last Updated: August 2026
Below are answers to common questions about shopping with Vejano, operated by Nourish With Elise, LLC. If you have a question that is not answered here, please contact our customer support team.
General Questions
What is Vejano?
Vejano is an online home décor and home essentials store operated by Nourish With Elise, LLC. We offer selected products for living rooms, bedrooms, bathrooms, kitchens, kids' rooms, and outdoor spaces.
Who operates Vejano?
Vejano is operated by Nourish With Elise, LLC.
Where is Vejano located?
Our business address is 5540 Centerview Dr. Ste 204, Raleigh, NC 27606, United States.
Ordering
How do I place an order?
Browse available products, select the item you want, add it to your cart, and proceed through checkout. You will provide the necessary shipping and payment information before completing your purchase.
Will I receive an order confirmation?
Yes. After your order has been successfully accepted, you will receive an order confirmation on the website and/or by email.
Can I cancel my order?
Contact us as soon as possible after placing an order. We will make reasonable efforts to accommodate cancellation requests, but cancellation may not be possible once the order has entered processing or has been shipped.
Can I change my shipping address after placing an order?
Contact us as soon as possible. Changes may not be possible once the order has entered processing or has been shipped.
Shipping
Where does Vejano ship?
Vejano currently ships within the United States only.
Do you offer free shipping?
Yes. Vejano provides free standard shipping on eligible orders within the United States with no minimum purchase requirement.
How long does shipping take?
Orders generally require 1-4 business days for processing. After shipment, delivery generally takes 4-10 business days. Most customers receive orders within approximately 5-14 business days from purchase.
How can I track my order?
Once your order has shipped, we will send tracking information by email when available. You can also use our Track Your Order page.
Which carriers do you use?
Orders may be shipped through carriers such as USPS, UPS, and FedEx. The carrier may vary.
What should I do if my package is delayed or damaged?
Contact contact@vejano.com with your order number and relevant details. For damaged or incorrect products, provide photos when requested.
Returns & Refunds
What is your return policy?
Eligible products may generally be returned within 30 days of delivery, subject to the Return Policy.
Who pays return shipping?
For approved change-of-mind returns, the customer is responsible for applicable return shipping costs. For approved damaged, defective, or incorrect items caused by our error, Vejano will provide appropriate return-shipping instructions.
Do you charge a restocking fee?
No. Vejano does not charge a restocking fee for eligible returns.
How do I request a return?
Email contact@vejano.com with your order number, product, reason for the return, and photos or supporting information when relevant. Our support team will review the request and provide return instructions if approved.
When will I receive my refund?
Approved refunds are generally processed within 7 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time.
How are refunds issued?
Approved refunds are generally sent to the original payment method used for the purchase.
Can I exchange an item?
If you would prefer an exchange, contact customer support. Exchange availability depends on product availability.
Payments
What payment methods do you accept?
· Visa
· Mastercard
· American Express
· Discover
· Apple Pay
· Google Pay
· Shop Pay
What currency do you use?
All orders are processed in United States Dollars (USD). Applicable taxes are calculated during checkout.
Is my payment information secure?
Vejano uses secure payment providers and SSL encryption to help protect information transmitted through the website. We do not intentionally store complete payment card details on our own systems.
Products
What products does Vejano sell?
Vejano offers home décor and home essentials for living rooms, bedrooms, bathrooms, kitchens, kids' rooms, and outdoor spaces.
Will products look exactly like the pictures?
We make reasonable efforts to display accurate product images and information. Colors and appearance may vary depending on device, screen settings, lighting, or other factors.
Are all products eligible for return?
Eligible products may generally be returned within the 30-day return period. Certain products may have specific restrictions for hygiene, safety, or product-specific reasons. Any applicable restriction will be identified on the relevant product page before purchase.
Customer Support
How can I contact Vejano?
Vejano
Nourish With Elise, LLC.
Address: 5540 Centerview Dr. Ste 204
Raleigh, NC 27606
United States
Email: contact@vejano.com
Phone: +1 (386) 291-0966
Customer Service Hours: Monday-Friday: 9:00 AM-5:00 PM (ET)
We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends or public holidays are answered on the next business day.
What are your customer service hours?
Monday-Friday: 9:00 AM-5:00 PM (ET).
How quickly will you respond to my email?
We aim to respond within 24 business hours, Monday through Friday. Weekend and public holiday messages are answered on the next business day.