FAQ
Do you offer free shipping?
Yes! We provide free standard shipping on all orders within the United States. There are no minimum order requirements or hidden shipping fees.
How long does delivery take?
Orders are usually processed within 1–4 business days (Monday–Friday).
After dispatch, delivery typically takes 4–10 business days, depending on your location and the shipping carrier.
Most customers receive their orders within 5–14 business days from the date of purchase.
Can I return my order?
Absolutely. We accept returns within 30 days of delivery.
To be eligible for a refund, items must be unused, in their original condition, and returned with all original packaging and included accessories.
For complete details, please visit our Return & Refund Policy.
Which payment methods do you accept?
We accept a variety of secure payment options, including:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
Is it safe to shop on your website?
Yes. Your security is one of our priorities.
Our website is protected with SSL encryption, all payments are processed through trusted payment providers, and we never store your complete payment details.
Can I track my order?
Yes. Once your order has been shipped, we'll email you a tracking number so you can follow your package every step here.
How can I contact Vejano?
If you have any questions about your order or need assistance, we're always happy to help.
Email: contact@vejano.com
Our support team aims to respond within 24 business hours (Monday–Friday).